Product Details Shipping & Returns Product Details SONY VGN-NR Laptop Keys WHAT COMES WITH EACH KEY ORDER The Key Cap This is the piece of plastic that has the letter on it. The Retainer Clip The plastic or metal sisscor clip pieces that hold the key cap to the base of the keyboard. The Rubber Cup This is the piece of rubber or plastic that acts as the spring to rebound the key after you press it. There are 3 different versions of retainer KEY TYPE , so please make sure to identify the key type that best matches your keyboard. If you need more info please visit the how to order section. SC11 SC28 SC38 Shipping & Returns