Product Details Reviews Shipping & Returns Product Details Samsung QX411 Replacement Laptop Keys Samsung used 2 different laptop keyboard vendors during production of this model, the easiest wayto compare which version your keyboard uses is simply compare the color of the hinge clip, if yours is white choose SA20, Black SA12. Each Keyboard Key Kit Includes: Key Cap | Hinge Clip | Silicone Cup 100% Factory Original Brand NEW 1 Year Warranty 60 Day Free Exchange Policy Hassle Free Return 100% Satisfaction Guarantee We are a proud American company since 2005. All of our products are packaged and shipped from Orange County, Ca. 1. Identify Hinge Clip Style The hinge clip is the plastic scissor clip that swivels up and down underneath the keyboard key cap. It is usually either black or white and functions as the part that holds the back of he key to the keyboard. Manufacturers often use different keyboard vendors during production and each vendor has its own unique type of hinge clip. Compare the chart and identify the version that matches. You will fill this info in Step 2 above. Hinge Clips are not Universal so if your hinge clip does not match, please Contact Us for help. Type Regular Key: A B C & 1 2 3 Large Key: Caps Enter Small Key: Esc F1 F2 SA12 SA20 Not Sure? Watch Our How To Order Laptop Key Video 2. Confirm Keyboard Layout and Language Below is an actual picture of the keyboard. Please confirm that the layout matches as well as the language. NOTE :The default color of the keyboard we show is black. If your model comes in different colors and we have it in stock, it will be available in the color section above. INTERNATIONAL CUSTOMERS: Our standard keyboard layout is QWERTY (shown below). If you have a different language layout the key cap and hinge clips are still interchangeable. If the key cap shape does not match or you require a different language layout please contact us before ordering. Reviews 1 Review Hide Reviews Show Reviews –> Great products, Great service 5 Posted by Unknown on 20th Jul 2015 The products I purchased from Replacement Laptop Keys are perfectly functional and allowed me to restore two different keys on my Samsung laptop keyboard. James, who responded to my inquiries, was helpful and willing to work with me when I realized I had forgotten to request one of the keys I needed in my order and also when I installed a piece incorrectly and broke it. Replaced the broken part and even sent a back-up in case I made the same mistake again. Everything was shipped at a reasonable price and quickly. Recommended!