Product Details Reviews Shipping & Returns Product Details HP Pavilion DV8000 Series ALL DV8xxx Replacement Laptop Keys The Key Cap This is the piece of plastic that has the letter on it. The Retainer Clip The plastic or metal sisscor clip pieces that hold the key cap to the base of the keyboard. The Rubber Cup This is the piece of rubber or plastic that acts as the spring to rebound the key after you press it. Please identify your KEY TYPE , every keyboard is different, so please make sure to identify the key type that best matches your keyboard. If you need more info please visit the how to order section. HC05 HC18 Reviews 1 Review Hide Reviews Show Reviews –> Trustworthy Company 5 Posted by Donna Wulfemeyer on 9th May 2016 This is my first experience ordering from ReplacementLaptopKeys and their customer service was excellent. Here is an overview of my experience with them: I wasnt clear on exactly what key version I needed to order so they asked me to email a photo of my keyboard so they could tell me what to order. Once they mailed my order they let me know via email when my order shipped. When 3 weeks had passed and I let them know I had not received anything, they didnt hesitate to resend my order. Once I received the keys I was able to easily install them by viewing their simple on-line video. A few days later I received another package with more keys! It was the package that somehow was lost in the mail. I really appreciate an Internet company that trust their clients enough to resend an order they knew they had previously sent. I would suggest ordering from ReplacementLaptopKeys as you will receive a quality product and great customer service.