Product Details Shipping & Returns Product Details HP 311C Laptop Keys Replacement HP Pavilion 311C Series Laptop Keys Replacement The Key Cap This is the piece of plastic that has the letter on it. The Retainer Clip The plastic or metal sisscor clip pieces that hold the key cap to the base of the keyboard. The Rubber Cup This is the piece of rubber or plastic that acts as the spring to rebound the key after you press it. Please look closely at the DV2 RETAINER CLIP STYLE below, and MAKE SURE YOURS MATCH, if it does not match, it will NOT FIT. HC38 Shipping & Returns